01Wholesale Orders

Godwin Distributors primarily serves business customers and wholesale accounts.

All orders should be reviewed carefully before being submitted. Once an order has entered processing or fulfillment, cancellation or modification may not be possible.

02Eligible Returns

A return may be considered in the following circumstances:

• You received an incorrect product.
• Products were damaged during shipping.
• Products arrived defective or unusable.
• Godwin Distributors specifically authorizes the return.

All return requests are subject to review and approval by our team.

03Damaged Products

If your shipment arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

• Order number
• Photos of the shipping box
• Photos of the shipping label
• Photos of the damaged products
• Description of the damage
• Any other information reasonably required to review the claim

Please retain the original packaging until the claim has been resolved.

Once we review the information, we will determine the appropriate resolution.

04Incorrect Products

If you receive a product that does not match your order, contact our customer service team as soon as possible.

Please provide your:

• Order number
• Product received
• Product originally ordered
• Photos of the product and packaging, if requested

If the error is confirmed to be on our end, we will provide instructions for the next steps.

05Defective Products

If a product arrives defective or does not function as intended, contact us with your order information and a description of the issue.

Depending on the product and circumstances, we may request photographs, videos, serial numbers, or other documentation.

If the product is determined to qualify for a return or replacement, our team will provide further instructions.

06Non-Returnable Items

Unless otherwise approved by Godwin Distributors, the following may not be eligible for return:

• Products ordered incorrectly by the customer
• Products that have been opened or used
• Products damaged after delivery
• Products without their original packaging
• Products returned without authorization
• Products that are no longer in resalable condition
• Clearance or promotional items where specified
• Products that cannot legally be returned or resold

Certain regulated or consumable products may have additional restrictions.

07Return Request Timeframe

Return or damage claims should be submitted promptly after delivery.

Requests submitted after this period may not be eligible for review.

08Return Shipping

If Godwin Distributors determines that a return is required because of an error attributable to us, we will provide instructions regarding return shipping.

If a return is approved for another reason, the customer may be responsible for applicable return shipping costs.

Do not ship any products back until our team has provided return instructions.

09Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the order.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may not be refundable unless the return is the result of an error attributable to Godwin Distributors.

10Exchanges & Replacements

Where appropriate, Godwin Distributors may offer a replacement instead of a refund.

Replacement availability depends on current inventory.

If the original product is unavailable, our team will discuss the available resolution with you.

11Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but an order cannot be guaranteed to be cancelled once it has entered processing, fulfillment, or shipment.

Orders that have already shipped generally cannot be cancelled through the normal order process.

12Refused or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned to Godwin Distributors because of:

• Incorrect address
• Incomplete address
• Refused delivery
• Failure to accept delivery
• Other customer-related delivery issues

additional shipping or handling charges may apply before the order can be reshipped.

13Regulated Products & Legal Requirements

Certain products sold by Godwin Distributors may be subject to federal, state, or local laws and regulations.

Returns, exchanges, refunds, and reshipments may be restricted where required by applicable law.

Customers are responsible for ensuring that their purchases, business operations, and resale activities comply with all applicable laws and regulations.

14How to Request a Return

To request a return, replacement, or refund review, contact our customer service team with:

Order Number

Business Name

Products Involved

Reason for Request

Photos / Documentation

If applicable

Contact Godwin Distributors

Phone: (224) 762-4398
Email: contact@godwindistro.com

Our team will review your request and provide instructions if the return is approved.

15Policy Changes

Godwin Distributors reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.