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Everything You Need to Know About Ordering Wholesale
Have a question about your Godwin Distributors account, wholesale orders, products, or shipping? Find answers to some of our most frequently asked questions below.
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What is Godwin Distributors?
Godwin Distributors is a wholesale distributor serving retailers across the United States. We provide a wide selection of smoke shop, vape, tobacco, nicotine, and related retail products to qualified businesses.
Who can purchase from Godwin Distributors?
Godwin Distributors serves qualified retailers, smoke shops, convenience stores, specialty retailers, and other approved businesses.
A valid business and any required licenses or documentation may be required during the account approval process.
Where is Godwin Distributors located?
Godwin Distributors operates from the United States, with orders fulfilled through our Florida warehouse.
How do I create a wholesale account?
Click Apply for a Wholesale Account on our website and complete the registration form with your business information.
Once your application has been reviewed and approved, you will be able to access wholesale purchasing and pricing.
How long does account approval take?
Account approval times may vary depending on the information and documentation provided. Our team reviews applications as quickly as possible.
What information do I need to open an account?
You may be asked to provide business information and applicable licenses or documentation required to verify your eligibility to purchase wholesale products.
Why hasn't my account been approved yet?
If your application is still being reviewed, our team may need additional information or documentation. If you believe there is a delay, contact our support team and we'll be happy to assist.
Is there a minimum order?
No. There is no minimum order, so you can order any amount.
How do I place a wholesale order?
Once your wholesale account has been approved, you can browse our available products, add items to your order, and complete the wholesale purchasing process through our website.
Can I order multiple product categories in one order?
Yes. You can build your order using products from multiple categories, subject to availability and any applicable purchasing requirements.
Can I change my order after placing it?
Please contact our team as soon as possible if you need to make a change. Once an order has entered processing or fulfillment, changes may no longer be possible.
How can I check whether a product is in stock?
Product availability is displayed on the website where applicable. If you are looking for a specific product or quantity, contact our team for current availability.
How quickly are orders shipped?
We aim to process and fulfill orders quickly, with orders generally being processed within 48 hours.
Processing and transit times may vary depending on the order, destination, carrier, weekends, holidays, and other circumstances.
How much does shipping cost?
Shipping is based on your order subtotal:
- Under $500: $50 flat rate
- $500 to $2,499.99: $100 flat rate
- $2,500 or more: free shipping
Where do you ship?
We ship wholesale orders to eligible business customers across the United States, subject to applicable laws, regulations, and shipping restrictions.
How can I track my order?
Once your order has been processed and shipped, tracking information will be provided when available.
What happens if my order is delayed?
Shipping delays can occasionally occur because of carrier issues, weather, holidays, or other circumstances. If your tracking information has not updated or your order appears significantly delayed, contact our support team.
What types of products does Godwin Distributors carry?
Our catalog includes a range of wholesale products across categories such as:
- Smoke Shop Products
- Vapes
- Tobacco & Wraps
- Nicotine Products
- Nicotine Pouches
- Glass & Pipes
- Smoking Accessories
- Lighters
- Alternative Products
Our product selection changes regularly as new products and inventory become available.
Do you carry new products?
Yes. We regularly update our catalog with new products, restocks, and products across different categories.
What if I can't find a product I'm looking for?
If you don't see a particular product in our catalog, contact our team. We can let you know whether it is currently available or whether we expect it to become available.
What payment methods do you accept?
You can pay by ACH, wire transfer or Zelle, or pay over the phone. Choose your option at checkout. For ACH, wire and Zelle, use your order number as the payment memo.
Are wholesale prices visible to everyone?
Wholesale pricing and purchasing access may require an approved wholesale account.
Will I receive an invoice for my order?
Order and payment documentation will be provided according to the purchasing process associated with your account.
What should I do if my order arrives damaged?
Contact our customer support team as soon as possible with your order information and details of the damage. Photos or other documentation may be requested to help us review the issue.
Can I return an item?
Returns are subject to Godwin Distributors' applicable return policy and the circumstances of the order. Please contact our team before sending any products back.
What if I receive the wrong product?
Contact us as soon as possible with your order details so our team can review the issue and assist you.
Do you sell age-restricted products?
Some products available through Godwin Distributors may be subject to federal, state, or local age restrictions and other applicable regulations.
Customers are responsible for complying with all applicable laws and regulations governing the purchase, sale, possession, and distribution of products.
Do I need a license to purchase certain products?
Certain products may require appropriate licenses, permits, or business documentation. Requirements can vary depending on the product and jurisdiction.
Customers are responsible for maintaining all licenses and approvals required for their business.
How can I contact Godwin Distributors?
You can contact our team through the contact information provided on our website. We're happy to assist with questions about accounts, products, orders, shipping, and wholesale purchasing.
I still have a question. Who can I contact?
If you couldn't find the answer you're looking for, reach out to our team and we'll be happy to help.
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If you couldn’t find the answer you’re looking for, reach out to our team and we’ll be happy to help.
Contact Godwin Distributors →Ready to start ordering?
Create your wholesale account and get access to Godwin Distributors’ wholesale catalog.